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Retail Insights

Article

The end of shopping’s boundaries: Omnichannel personalization

– Personalization across physical and digital channels is the next big marketing opportunity. The secret is figuring out how they best work together.
Report

The State of Fashion 2020: Navigating uncertainty

– The industry is not looking forward to 2020—suggesting strategic clarity will be important.
Article

The drive toward sustainability in packaging—beyond the quick wins

– Can system-level approaches, including collaboration along the value chain, make our approach to packaging more sustainable?
Report

China consumer report 2020: The many faces of the Chinese consumer

– Five trends emerged in the latest research from our Chinese Consumer Survey, offering insight into what over 5,000 consumers in... the region think about spending, brands, health, and more.
Report

Fashion’s new must-have: Sustainable sourcing at scale

– Sustainable sourcing is fast becoming a top priority for fashion companies. A survey of sourcing executives reveals ambitious... targets—and highlights the transformation needed.

Featured insights

Issue

Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.
Issue

Perspectives on retail and consumer goods, Number 7

– The seventh edition offers some of our latest thinking on the trends and disruptions reshaping the consumer sector.

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Article

Digital disruption at the grocery store

– Five trends are shaping the transformation of the US grocery industry. Understanding them is key for grocers to achieve profitable... growth in this new competitive environment.
Article

The end of IT in retail?

– Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup... of their IT departments.
Article

Same-day delivery: Ready for takeoff

– Now that customers expect faster delivery times, incumbent omnichannel retailers should leverage their store networks and change... gears in areas such as fulfillment processes and IT systems.
Article

Bending the cost curve in brick-and-mortar retail

– Retailers can achieve next-generation store efficiency by breaking down silos and optimizing total cost across the value chain.
Article

Is the consumer-goods industry ready for the new world of work?

– The skills that made consumer-goods companies successful in the past won’t be good enough for the future. Companies need... to start preparing for skill shifts now.
Article

Supply chain of the future: Key principles in building an omnichannel distribution network

– As omnichannel shopping is becoming the new norm, consumer and retail companies must be ready to deliver fast, impeccable omnichannel... service. Doing so requires a new supply chain network approach.
Article

Defending Southeast Asian consumer-company value in a digital age

– Consumer expectations and new technologies are rapidly changing revenues and profits in the consumer-packaged-goods market. Incumbent... companies can prepare by adjusting their business models.
Article

US consumers in 2019 are ready to spend—but wisely

– New research from our US Sentiment Survey shows that consumer confidence is near an all-time high. Consumers don’t plan to cut... back on spending—but they look to spend wisely.
Article

A closer look at the fashion industry in Gulf Cooperation Council markets

– Middle Eastern consumers are experienced and increasingly savvy, but the region is grappling with shifting economic currents and... the rise of digital. For brands, this implies risks but also opportunities.
Interview

Bulky is beautiful: How Wayfair is poised to meet massive new demand for home goods—and home delivery

– The e-commerce giant’s supply-chain leader explains how delivery is done today and how things might change tomorrow.
Article

The innovations behind China’s Singles Day shopping phenomenon

– Live video streaming and young consumers in smaller cities are powering growth of the world’s largest online shopping event.
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